FAQS

1. How to Order?

–Visit our new website ”www.shanmiceramics.com” and browse our extensive ranges or send to us your design.

–Contact us to arrange a visit from our sales representative and view our entire range.

–Email or call your inquiry directly to our sales office and have the quote processed and despatched within hours.

–Phone our helpful office staff to hear our current offers or to place an order over the phone. Tel: + 86-15237198603

2. What are our Customer Service Opening Hours?

Sales Office: 24-hours

3. Do you carry stock and what are your stock levels like?

We have in stock for all our ranges in our factories warehouse with multiple shipments arriving and departing daily. Please feel free to contact our sales office if you are looking for something specific or a special order requirement.

4. What payment methods do we accept?

We accept:  TT

5. After-sale Guarantee?

Any breakages/damages/discrepancies must be notified to us within 3 days of receipt and confirmed in writing within 7 days.